Terms & Conditions

1.1 You are responsible for maintaining the security of your account and password and for ensuring that any of your users do the same. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.

1.2 You are responsible for all content posted and activity that occurs under your account, including content posted by and activity of any users in your account.

1.3 You must be a human. Accounts registered by "bots" or other automated methods are not permitted.

1.4 You must be at least 18 years of age. This ensures that all participants are of legal age and capable of fully engaging in the activities and responsibilities involved.

2.1 If you are using a free version of one of our Services, it is really free: we do not ask for your credit card and — just like for customers who pay for our Services — we do not sell your data.

2.2 For paid Services that offer credits, we specify the amount of credits provided when you sign up. Once these credits are exhausted, you'll still be able to access the platform but won't be able to perform any operations requiring credits.

2.3 If you are purchasing additional credits after using your initial free credits, or subscribing to a monthly plan for the first time, we will charge your card immediately.

2.4 All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. Where required, we will collect those taxes on behalf of the taxing authority.

3.1 You are solely responsible for properly canceling your account. Within each of our Services, we provide a simple no-questions-asked cancellation link. You can do this by logging into your Assistant Dr. account, navigating to the settings, and selecting "Delete My Account".

3.2 Upon account cancellation, all of your content will become inaccessible from the Services immediately. All content will be permanently deleted from active systems and logs instantly.

3.3 If you cancel the Service before the end of your current paid-up month, your cancellation will take effect immediately, and you will not be charged again. We do not automatically prorate unused time in the last billing cycle.

3.4 We reserve the right to suspend or terminate your account and refuse any and all current or future use of our Services for any reason at any time.

4.1 We reserve the right at any time to modify or discontinue, temporarily or permanently, any part of our Services with or without notice.

4.2 Sometimes we change the pricing structure for our products. When we do that, we tend to exempt existing customers from those changes. However, we may choose to change the prices for existing customers. If we do so, we will give at least 30 days notice and will notify you via the email address on record.

5.1 Your use of the Services is at your sole risk. We provide these Services on an "as is" and "as available" basis. We do not offer service-level agreements for our Services but do take uptime of our applications seriously.

5.2 We reserve the right to temporarily disable your account if your usage significantly exceeds the average usage of other customers of the Services. Of course, we'll reach out to the account owner before taking any action except in rare cases where the level of use may negatively impact the performance of the Service for other customers.

5.3 You are responsible for keeping your password confidential. You should not share it with any third party. Unauthorized sharing or use of the account may result in suspension or termination of your account.

5.5 When you use our Services, you entrust us with your data. We take that trust to heart. We, as humans, can access your data for the following reasons:

• To help you with support requests you make (with your consent)
• On the rare occasions when an error occurs that stops an automated process
• To safeguard our Platform
• To the extent required by applicable law

5.6 We use third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Services.

5.8 We collect information about how you use our products and may use that information or Machine Learning models to enhance our Services. You do not have any rights to any resulting models.

5.9 Under the California Consumer Privacy Act ("CCPA"), Doutore LLC is a "service provider", not a "business" or "third party", with respect to your use of the Services. That means we process any data you share with us only for the purpose you signed up for and as described in these Terms and the Privacy Policy. We do not retain, use, disclose, or sell any of that information for any other commercial purposes unless we have your explicit permission.

6.1 All content posted on the Services must comply with U.S. copyright law.

6.2 You give us a limited license to use the content posted by you and your users in order to provide the Services to you, but we claim no ownership rights over those materials. All materials you submit to the Services remain yours.

6.3 We do not pre-screen content, but we reserve the right (but not the obligation) in our sole discretion to refuse or remove any content that is available via the Service.

6.4 The Company or its licensors own all right, title, and interest in and to the Services, including all intellectual property rights therein.

6.5 You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services, use of the Services, or access to the Services without the express written permission by the Company.

6.6 You must request permission to use the Company's logos or any Service logos for promotional purposes. Please email us at support@assistantdoctor.com to request approval. We reserve the right to rescind any permissions if you violate these Terms.

7.1 We design our Services with care, based on our own experience and the experiences of customers who share their time and feedback. However, there is no such thing as a service that pleases everybody. We make no guarantees that our Services will meet your specific requirements or expectations.

7.2 We also test all of our features extensively before shipping them. As with any software, our Services inevitably have some bugs. We track the bugs reported to us and work through priority ones, especially any related to security or privacy. Not all reported bugs will get fixed and we don't guarantee completely error-free Services.