We at Doutore LLC ("We", "Us", "Our Company") value your privacy and are committed to keeping your personal data confidential. We use your data solely in the context of providing The Assistant Dr. application and web portal (the "Platform") and all of its content and functionality (collectively, the "Services") for use by qualified healthcare professionals ("Provider Users").

This Privacy Policy applies to personal data our company collects from users of the Assistant Dr. Platform and the services. "Personal Data" includes any information that can be used on its own or with other information in combination to identify or contact one of our users.

If you do not agree with this Policy, you must not use any of our Services. If you change your mind in the future, you must stop using the Services and you may exercise your rights concerning your Personal Information as set out in this Policy.

What We Collect and Why

Identity and Access

When you sign up for Assistant Dr., we ask for your email address and profession, which helps us to understand the context of the transcriptions you'll be making and to tailor our services accordingly. This information also enables us to send you critical updates about our service.

We will never sell your personal information to third parties. The utilization of your information will be strictly confined to the improvement and provision of our services.

Billing Information

If you opt for any paid features within Assistant Dr., you will be asked to provide your payment information and billing address. Credit card information is submitted directly to our payment processor and does not traverse Assistant Dr.'s servers.

We retain a record of the payment transaction, including the last 4 digits of the credit card number, for purposes of account history, invoicing, and billing support.

Product Interactions

We store on our servers the content that you upload, including voice recordings and transcriptions, within your Assistant Dr. account. This is to ensure that you can use our service as intended.

By default, we have a retention policy of 30 days for voice recordings, post which they will be deleted. However, depending on the plan you choose, a different retention policy may apply to your data.

General Geolocation Data

For Assistant Dr., we log the full IP address used during the account creation to mitigate any potential spammy signups in the future. Additionally, we log all account access by full IP address for security and fraud prevention purposes.

Website Interactions

We collect information regarding your browsing activity on the Assistant Dr. platform for analytics, statistical purposes, and to continually enhance our service. This includes details such as your browser and operating system versions, your IP address, and the web pages you visited within our platform.

Importantly, we do not analyze or use Protected Health Information (PHI) for these analytical purposes.

Anti-bot Assessments

We may employ CAPTCHA technology within Assistant Dr. applications to thwart brute force login attempts and provide a level of spam protection. This practice is intended to maintain a secure and user-friendly environment.

Advertising and Cookies

Assistant Dr. engages in advertising campaigns on various third-party platforms such as Google, Facebook, Reddit and LinkedIn. We utilize persistent first-party cookies and some third-party cookies to store certain preferences, facilitate your use of our applications, perform A/B testing, and support analytics.

You have the ability to adjust cookie retention settings and accept or block individual cookies in your browser settings.

Voluntary Correspondence

When you email Assistant Dr. with a question or to ask for help, we retain that correspondence, including your email address, to have a history of past interactions should you reach out in the future.

When We Access or Disclose Your Information

To Provide Products or Services You've Requested

We employ third-party subprocessors to aid in running our applications and providing the Services to you. These include services for transcription, advertising, potential newsletters, and customer surveys.

Human Access to Your Content

No Assistant Dr. human personnel accesses your content except for limited purposes with your express permission, for instance, if an error halts an automated process and manual intervention is required to resolve it.

To Exclude You from Seeing Our Ads

Where permissible by law and if you have an Assistant Dr. account, we may share a one-way hash of your email address with advertising companies to exclude you from seeing our ads.

To Help You Troubleshoot

If at any point we need to access your content to assist you with a support case, we will seek your consent before proceeding.

Aggregated and De-identified Data

We may aggregate and/or de-identify information collected through the services. Such de-identified or aggregated data may be used for any purpose, including but not limited to, marketing or analytics.

When Required Under Applicable Law

We adhere to a strict policy of not responding to government requests for user data unless compelled by legal process or in limited emergency circumstances.

It is our policy to notify affected users before data disclosure unless legally prohibited, barring some emergency scenarios.

Your Rights with Respect to Your Information

We aim to extend the same data rights to all users, irrespective of their geographical location. Here's a summary of these rights:

Right to Know

You possess the right to be informed about the personal information being collected, utilized, shared, or sold.

Right of Access

This encompasses your right to access the personal information we gather about you, and your right to obtain information regarding the sharing, storage, security, and processing of that information.

Right to Correction

You have the right to request correction of your personal information.

Right to Erasure / "To Be Forgotten"

Subject to certain limitations under applicable law, this is your right to request that your personal information be erased from our records and, by extension, from all of our service providers.

Right to Complain

You have the right to file a complaint concerning our handling of your personal information with the appropriate supervisory authority.

Right to Restrict Processing

This is your right to request restriction of how and why your personal information is used or processed. Note: We never have and never will sell your personal data.

Right to Object

In particular situations, you have the right to object to how or why your personal information is processed.

Right to Portability

You have the right to receive the personal information we hold about you and the right to transmit it to another party.

Right to not Be Subject to Automated Decision-Making

You possess the right to object to and prevent any decision that could have a legal or similarly significant effect on you from being made solely based on automated processes.

How We Secure Your Data

All data is encrypted via SSL/TLS when transmitted from our servers to your browser. Moreover, our database and storage disk is encrypted to further ensure the security of your information. This includes any recordings or transcriptions made through the Assistant Dr. service.

How Long We Store Your Information

We keep your information for the time necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and your choices, after which time we may delete and/or aggregate it. We may also retain and use this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

What Happens When You Cancel Your Account

Should you decide to delete your account, we will delete all associated content immediately to ensure your privacy and data security. This applies both for cases when an account owner directly cancels and for accounts that are canceled due to other reasons.

Where Your Data is Stored

Our products, servers and other web properties are operated in the United States. If you are located in the European Union, UK, Switzerland or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to and stored in the United States. By using our websites or Services and/or providing us with your personal information, you consent to this transfer.

California Residents

California residents may request and obtain from Us, once a year, free of charge, a list of third parties, if any, to which We disclosed their Personal Data for direct marketing purposes during the preceding calendar year and the categories of Personal Data shared with those third parties. If You are a California resident and wish to obtain that information, please submit Your request by sending Us an email at privacy@assistantdoctor.com with "California Privacy Rights" in the subject line.

Children

The Service and Website are not targeted at children, and we do not knowingly collect Personal Information from individuals under the age of 18. If We learn that Personal Data from users less than 18 years of age has been collected, We will deactivate the account and take reasonable measures to promptly delete such data from Our records.

Changes

We may update this policy as needed to comply with relevant regulations and reflect any new practices. Whenever we make a significant change to our policies, we will refresh the date at the top of this page and take any other appropriate steps to notify users.

Questions about this Privacy Policy?

Have any questions, comments, or concerns? Please get in touch!

privacy@assistantdoctor.com